NHL Video Portal Help  
Contents

 
Minimum System Requirements
FAQ
Terms of Service
Privacy Policy
Contact Us

Minimum System Requirements

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In order to fully enjoy your NHL Video Portal experience it is recommended that your computer meets or exceeds the following system requirements:

Minimum Windows Requirements


Minimum Mac Requirements *
* Currently the Mac OS is not supported in Center Ice because the media player does not properly support videos with multiple bitstreams nor multiple players on the same page. Most Mac computers display the video in a pixelated or distorted manner. Playing multiple media player simultaneously will also result in multiple sound streams being played.

Frequently Asked Questions


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Do I have to be a season ticket holder to access this site? How do I get access to this website?

No, NHL Video Portal is available to everyone!


I registered but I have not received a confirmation email, what should I do?

Please first check your spam or junk mail folder for your activation email.


I forgot my password or my password is invalid.  What should I do?

On the login screen there is a "Forgot your password?" link, click on this and a new password will be sent to your registered email account immediately.   Remember that passwords are case sensitive. Check if you accidentally have caps lock set on your keyboard.


Why do some of my games say "Black Out" in Center Ice? What are "Blackout Restrictions"?   [Back to Top]

Blackout restrictions exist to protect the local television telecasters of each NHL game in the local markets of the teams. Blackouts are not based on arena sell-outs. Keep in mind that blackout policies and restrictions are different for every sports package that your system may carry. (Remember, if you ONLY want to watch your home team, then NHL CENTER ICE should not be purchased. NHL CENTER ICE is designed for the NHL fan who wants to see NHL games other than just those which involve their local team). Generally, you are blacked out of games on NHL Center Ice based on a number of factors, including:
  • Your local team is televising on a local over-the-air station and you are located within that station's signal.
  • Your local team is televising on a local regional sports network and your cable or satellite system falls within the distribution for that local regional sports network (regardless of whether your cable or satellite system actually carries that regional sports network).
  • There is no local television coverage of your local team.
  • The game is being televised nationally.


Why do some of my games say "Waiting For Feed" in Center Ice?   [Back to Top]

When "Waiting For Feed" appears in Center Ice, it means that the game is coming soon, but no live feed is available from the arena yet. Typically, live feeds become available 10-15 minutes before the game, so check back at that time to view the live game.


Why do some of my games say "No Feed" in Center Ice?   [Back to Top]

When "No Feed" appears in Center Ice, it means that the video feed is not available for that particular game due to that game not having televised coverage.


Why does the NHL Video Portal look distorted on my computer?   [Back to Top]

We're aware of the display problem some computer users may experience while viewing in high resolution or large fonts.
For more information, please see http://support.microsoft.com/?scid=kb;EN-US;Q820286
Some individuals have reported that they were able to resolve this problem by changing the dots per inch (DPI) settings of their display to 96 DPI. To change your DPI settings to a compatible format, please follow these steps:
  1. Click "Start" > "Settings" > "Control Panel."
  2. Double-click on "Display."
  3. Select the "Settings" tab.
  4. Click "Advanced" and choose the "General" tab.
  5. From the drop-down menu under "Display," change the DPI setting to "Normal Size (96 DPI)" and click "OK."
  6. Click "OK" again to apply the changes.
Windows may require a restart to fully apply the changes. Note that you can revert back to 120 DPI by repeating the steps above. Simply select "Large size (120 DPI)" from the drop-down menu in step five.


Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

  • UDP - Certain network situations may prevent proper UDP media streaming in Windows Media Player. In your Windows Media Player Options, go to the Network tab, try clearing the "UDP" checkbox. Please see this Microsoft Knowledge Base article.
  • Low Hard Drive Space - Windows Media Player temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free.
  • Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.
  • Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed.

Why are my videos taking so long to start and/or very choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should.


Why is my audio playing, but my video is black or distorted?

Make sure you have "Use overlays" checked in the performance tab in Windows Media Player. To do so:
  1. In Windows Media Player, click on the menu item "Tools-->Options"
  2. Click on the "Performance" tab
  3. Click on the "Advanced" button (located in the video acceleration section)
  4. Ensure the checkbox for "Use overlays" is checked (you may need to check "Use video mixing renderer" first)
          


Can I watch NHL Video Portal on a Mac?

Currently the Mac OS is not supported in Center Ice because the media player does not properly support videos with multiple bitstreams nor multiple players on the same page. Most Mac computers display the video in a pixelated or distorted manner. Playing multiple media player simultaneously will also result in multiple sound streams being played.


Why is the video cut off when in the Mosaic View in Center Ice?
Why are there control bars in each of the video screens in Center Ice?


Due to a bug in Firefox with Windows Media Player 11, control bars will appear in each of the video panels. The workaround is to remove Windows Media Player 11 and reinstall version 10. To remove it, go to the Add/Remove Programs in the Control Panel.


Can I share videos, or embed videos in my website or blog?

Yes - for most videos, you can click on "Share This Video" to display the sharing and embedding links.

Please note the following:
  • To copy the share or embed text to the clipboard, click on the URL or Embed text fields and press "CTRL+C".
  • Copy the text in the "URL" field to get the link directly to the video that is currently playing.
  • Copy the text in the "Embed" field to get the HTML code that you can paste directly into your blog or website.
  • Note that clicking the "Auto Play" checkbox will generate the HTML code to automatically start the video when the page loads.
  • If you do not select "Auto Play", the video will appear on the page with a "Play" icon. This icon must be clicked in order to start the video.

What is the Slide-Out Menu?

Click on the "Menu" bar on the left. It will slide out the menu, bring up the list of additional NHL Video Portal features such as 'My Account'.


Contact Us

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If you have any questions or comments feel free to contact us by clicking on the "Support" link at the bottom of the NHL Video Portal. You may also contact Blue Ocean technical support by calling 1-866-997-0929.